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Keywords: Privacy concerns
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Journal Articles
Quality, norms and privacy in AI chatbot adoption: a multigroup analysis
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1701–1724.
Published: 31 March 2026
.../approach A theoretical framework was developed by integrating the DeLone and McLean Information Systems ( IS ) success model with an extended theory of planned behavior ( TPB ) that incorporates personal norms and privacy concerns. Survey data were collected from 738 travelers with recent chatbot...
Includes: Supplementary data
Journal Articles
“Most Americans like their privacy.” Exploring privacy concerns through US guests’ reviews
Open Access
International Journal of Contemporary Hospitality Management (2021) 33 (8): 2773–2798.
Published: 26 July 2021
... associated with privacy concerns. Specific suggestions are provided to hoteliers on how to increase guests’ privacy and on how to manage issues related to cultural distance with guests. This study contributes to the hospitality literature by investigating a neglected issue: on-site hotel guests...
