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Keywords: Pro-customer deviance
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Journal Articles
The mobilization of employees’ psychological resources: how servant leadership motivates pro-customer deviance
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International Journal of Contemporary Hospitality Management (2023) 35 (1): 115–136.
Published: 25 August 2022
...Jiajing Hu; Lin Xiong; Mengying Zhang; Chen Chen Purpose Drawing on social learning theory and conservation of resources theory, this study aims to investigate how servant leadership (SL) is linked to employees’ pro-customer deviance (PCD) through the serial mediating effects of perceived...
