... on hospitality employees’ silence behavior, focusing on the mediating role of psychological contract breach and the moderating role of collectivist orientation. Design/methodology/approach The theoretical model was tested through two sub-studies: a scenario experiment and a survey. The scenario experiment...

... influences frontline service employees’ silence through psychological contract breach and whether this process is contingent on frontline service employees’ moral identity, drawing on social exchange theory and moral identity theory. Design/methodology/approach The data were collected from 355 frontline...

...Xiaolin (Crystal) Shi; Hao (Mira) Shi; Xi Yu Leung Purpose The purpose of this study is to explore how realistic job previews can mitigate the negative relationship between perceived leader behavioral integrity and employees’ perceptions of psychological contract breach. Design/methodology...

...Tso-Jen Chen; Chi-Min Wu Purpose This study aims to explore the high turnover intention issue in Taiwan’s tourist hotel industry. Due to a lack of empirical research regarding front-line employees’ psychological contract breach perceptions in tourism literature, this study develops an integrated...