... participated in the two studies (Study 1: N = 100; Study 2: N = 348). Findings Workplace friendship positively influenced the psychological safety and job performance of Generation Z hospitality employees, with psychological safety acting as a mediator in the relationship between...

... the mediating role of psychological safety ( PS ) and the moderating role of person–organization value fit (P-O fit) on the above relationships. Design/methodology/approach A total of 302 employees in Pakistan’s hospitality sector were surveyed. The relationships between PGOS, PS, GVB and P-O fit were...

... the impact of error management culture on employee voice: psychological empowerment, as the agentic motive, and psychological safety, as the communal motive. Design/methodology/approach The authors recruited 223 participants working in 37 restaurants in China for the two-wave surveys with a one-week...

... employees’ resources, skills and capabilities. High-quality relationships Psychological safety Psychological capital Organizational deviant behaviors This research contributes significantly to the existing hospitality literature (specifically foodservice) by testing the mechanism through...

... the relationships between error tolerance and hospitality employees’ three critical work behaviors, namely, learning behavior, error reporting and service recovery performance. Psychological safety and self-efficacy are hypothesized to be the underlying attitudinal mechanisms that link error tolerance...

... 2019 25 05 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Sexual harassment Burnout Customer-oriented boundary-spanning behavior Psychological safety Deluxe hotel Sexual harassment (SH) triggers unique and particular...