...Sinead O'Connell; Maeve Henchion; Alan Collins Purpose This paper seeks to investigate Irish hoteliers' customer service requirements of their food suppliers and to measure the trade‐offs that hotel buyers are willing to make during the purchase decision. Design/methodology/approach The study...

... the hospitality industry in North America and the Caribbean and is the largest hospitality procurement service company in the world. This viewpoint article presents a few concepts of procurement and purchasing for hotels. Explains the origin, concept, philosophy and operation of Avendra. Identifies the future...