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1-4 of 4
Keywords: Quality of work life
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (9): 2874–2892.
Published: 03 August 2026
... a dual-path model linking employee-AI collaboration with hotel employees’ quality of work life. This study aims to investigate the positive and negative evaluations of AI collaboration and the boundary role of employees’ perceived AI characteristics within this model. Design/methodology/approach...
Includes: Supplementary data
Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (1): 76–94.
Published: 08 January 2018
...Hee Jung (Annette) Kang; James Busser; Hyung-Min Choi Purpose This study aims to develop a conceptual model of service climate in hospitality, which tests its relationship with psychological capital (PsyCap), quality of work life (QWL) and turnover intention. Design/methodology/approach Data...
Journal Articles
International Journal of Contemporary Hospitality Management (2017) 29 (6): 1638–1657.
Published: 12 June 2017
... This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI). Data were obtained from 288 frontline employees in ten five-star hotels with a one-month time lag in three...
Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (5): 768–789.
Published: 13 July 2015
...Jin-Soo Lee; Ki-Joon Back; Eric S.W. Chan Purpose – The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to assess the asymmetric relationships between QWL attributes...
