Keywords: Queuing
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Journal Articles
International Journal of Contemporary Hospitality Management (1996) 8 (1): 16–21.
Published: 01 February 1996
..., and concludes that successful management of waiting brings rewards to both the customer and the service provider. © MCB UP Limited 1996 Case studies Consumer behaviour Customer satisfaction Customers Queuing Service industries Waiting is often encountered as part of the leisure...

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