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Keywords: Queuing
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Journal Articles
International Journal of Contemporary Hospitality Management (1996) 8 (1): 16–21.
Published: 01 February 1996
... concealed. Disneyworld uses a variety of devices to ensure that its visitors’ perception of the waiting time is reduced by snaking queues around barriers and corners, frequently hiding one section of the queue from another. Its efficient management of queuing times is just one aspect of its strategy...
