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Keywords: Recommendation conciseness
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Journal Articles
How recommendation conciseness shapes customers’ attitudes toward the AI chatbot
Available to Purchase
International Journal of Contemporary Hospitality Management (2025) 37 (10): 3559–3577.
Published: 16 September 2025
...Xi Yu; Yizhi Li; Huiling Huang; Vanja Bogicevic Purpose This study aims to use the commensal scene model and feelings-as-information theory to examine how the conciseness of AI chatbot recommendations (concise vs verbose) affects consumers’ decision comfort and attitudes toward the hospitality...
Includes: Supplementary data
