... performance indicators (KPIs) on recovery and lodging revenue in the affected states and the states’ economies. These KPIs include average daily rate (ADR), occupancy and revenue per available room (RevPAR). Design/methodology/approach Secondary financial data were collected for the states most damaged...

... dimensions in industry sector and recovery type were investigated through the correspondence analysis. Findings Critical incidents of disabled travelers were classified into three dimensions of service failures including service delivery failure, unfulfilled special requests, and unsolicited employee...