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Keywords: Relationship norms
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Journal Articles
Social cognition of humanoid robots on customer tolerance of service failure
Available to Purchase
International Journal of Contemporary Hospitality Management (2024) 36 (7): 2347–2366.
Published: 24 October 2023
...Ying Chang; Chubing Zhang; Tiange Li; Yina Li Purpose This study aims to examine the effects of the perceived warmth and competence of humanoid robots on customer tolerance of service failure through the affective response and the boundary condition of relationship norms. Design/methodology...
