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Keywords: Repeat customer
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (12): 4330–4347.
Published: 10 April 2023
...Xiaoxian Ji; Juan Luis Nicolau; Xianwei Liu Purpose Repeat customers play an important role in the restaurant sector. Previous studies have confirmed the positive effect of managerial responses on customer relationship management. However, the practice of managerial response strategies toward...
