... investigating the use of SNSs by hotels with the data drawn from actual firm-generated content (e.g. tweets, retweets) and hotels’ user profile information from Twitter. Hotel performance Resource-based view Twitter Social media use Social media refers to a broad range of internet applications...

... through their personal and organizational ties, so as to compete and to achieve success. Design/methodology/approach – A framework is proposed, on the basis of the resource-based view and network theory, to explain the process of access and mobilization of available external resources thanks...

... of investing in IC in hotel industry as a crucial element of achieving competitive advantage in the information age. Moreover, the findings suggest that long-term growth should not rely solely on physical and financial assets. Novel theories of strategic management such as the resource-based view...