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Journal Articles
Hotel’s online reviews and ratings: a cross-cultural approach
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International Journal of Contemporary Hospitality Management (2019) 31 (5): 2054–2073.
Published: 26 April 2019
...Ramona Diana Leon Purpose This paper aims to examine the impact of cultural specificity on hotel’s online reviews and ratings. Design/methodology/approach Using Hofstede’s scale of cultural differences, it analyzes 1,821 comments about the Catalonia Sagrada Familia Hotel across 77 countries...
