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Keywords: Rituals
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Journal Articles
International Journal of Contemporary Hospitality Management (2023) 35 (6): 2113–2135.
Published: 21 November 2022
...Claudia Cozzio; Andrea Furlan Purpose This study aims to investigate the impact of the innovative ritual-based redesign of a routine in the challenging context of the dining-out sector, characterized by low employee commitment and high turnover. Design/methodology/approach This study adopts...
