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Keywords: Robot voice
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Journal Articles
International Journal of Contemporary Hospitality Management 1–16.
Published: 01 September 2026
...Su Xu; Zhen Yang; Dewen Liu Purpose This research aims to examine the effect of robot shape (circular vs angular) on consumer satisfaction in robot service failure contexts, explore the mediating effect of perceived warmth, and the moderating role of robot voice (child voice vs adult voice...
Includes: Supplementary data
