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Keywords: Robots
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Journal Articles
Labor shortage solution: redefining hospitality through digitization
Available to Purchase
International Journal of Contemporary Hospitality Management (2022) 34 (12): 4674–4685.
Published: 28 June 2022
... of this crisis. Information technology Innovation Hospitality Digitization Artificial intelligence Labor shortage Robots Highlights The hospitality research has recognized that digital innovation in times of crisis can be impactful on the subsequent business models (Giousmpasoglou et al...
Journal Articles
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study
Available to Purchase
International Journal of Contemporary Hospitality Management (2021) 33 (11): 3926–3955.
Published: 30 August 2021
...Stanislav Ivanov; Craig Webster Service robots Tourism Hospitality Willingness-to-pay Robot-delivered services Robots Stanislav Ivanov can be contacted at: stanislav.ivanov@vumk.eu 23 09 2020 30 12 2020 09 04 2021 18 05 2021 20 05 2021 23 05 2021...
Journal Articles
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Available to Purchase
International Journal of Contemporary Hospitality Management (2021) 33 (11): 4057–4078.
Published: 09 August 2021
.... Survey data from 711 Generation Z individuals in Spain were collected in 2 periods of time. Generation Z customers consider that robots reduce contagion risk at hotels. Robot anthropomorphism increases perceived COVID-19 prevention efficacy, regardless of the context where the robots are used...
Journal Articles
Perceived robotic server qualities and functions explaining customer loyalty in the theme park context
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International Journal of Contemporary Hospitality Management (2020) 32 (12): 3895–3923.
Published: 24 November 2020
...Ady Milman; Asli Tasci; Tingting(Christina) Zhang Purpose This paper aims to explore theme park visitors’ attitudes toward interacting with robots and investigated the qualities and functions of robotic servers and their influence on customers’ loyalty. A structural equation modeling approach...
