... is the deployment of advanced information technology (IT) (e.g. artificial intelligence [AI], robots) within novel IT-based business models to provide the same volume and levels of service as pre-crisis. However, while the literature examining IT is advancing, it remains focused on consumer-facing systems...

... This paper aims to investigate potential consumers’ willingness to pay for robot-delivered services in travel, tourism and hospitality, and the factors that shape their willingness to pay. An online survey yielded a sample of 1,573 respondents from 99 countries. Independent samples t-test...

... at: jaime.romero@uam.es Employing robots as a COVID-19 prevention measure can enhance demand, especially if robots are human-like. Hoteliers need to communicate that robots can reduce contagion risk, particularly in markets more affected by COVID-19. Robots must be employed in low social presence contexts...

...Ady Milman; Asli Tasci; Tingting(Christina) Zhang Purpose This paper aims to explore theme park visitors’ attitudes toward interacting with robots and investigated the qualities and functions of robotic servers and their influence on customers’ loyalty. A structural equation modeling approach...