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Keywords: Role ambiguity
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Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (9): 3567–3582.
Published: 24 July 2019
... online survey was completed by 265 current hotel frontline employees in the USA. The study reveals that role ambiguity has a detrimental impact on service-oriented OCB. The results show that depersonalization is found to be a critical mediator that modifies the implications of both role ambiguity...
Journal Articles
International Journal of Contemporary Hospitality Management (2015) 27 (6): 1082–1099.
Published: 10 August 2015
...Yilmaz Akgunduz Purpose – The main purpose of this study is to explore the influence of self-esteem and role stress on job performance in the hotel businesses. Moreover, the research aims to discover which role stress factors, i.e. role ambiguity, role conflict and role overload, have the most...
