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Keywords: Service adaptive behavior
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Journal Articles
How does inclusive leadership affect employees’ service adaptive behavior? A regulatory focus perspective
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1478–1498.
Published: 31 March 2026
...Jie Xu; Shuhao Li Purpose Frontline employees’ service adaptive behavior is pivotal for restaurants to effectively meet customers’ dynamic demands. Grounded in regulatory focus theory, this study aims to investigate the impact of inclusive leadership on employees’ service adaptive behavior...
Includes: Supplementary data
