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Keywords: Service charges
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Journal Articles
International Journal of Contemporary Hospitality Management (2011) 23 (7): 923–940.
Published: 04 October 2011
... surveys to 12 different casual‐dining, full‐service restaurants. Findings Results indicate that when the service charge is added onto customers' bill and onto all tips collected for equal distribution among servers, this enhanced the employees' perception of fairness and distributive justice. Further...
