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Keywords: Service control
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Journal Articles
International Journal of Contemporary Hospitality Management (2001) 13 (4): 166–175.
Published: 01 July 2001
... failures and recovery actions, and implications for theme park managers are discussed, with respect to managing the delivery of service and the role of customer‐contact employees with regard to training, empowerment and team‐building activities. © MCB UP Limited 2001 Service control...
