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Keywords: Service creativity
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (1): 312–328.
Published: 28 April 2023
...Yijing Lyu; Hong Zhu; Emily G. Huang; Yuanyi Chen Purpose The purpose of this paper is to propose a research model in which coworker service sabotage influences hospitality employees’ service creativity via work engagement. It also aims to test the moderating effect of sensitivity...
