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1-4 of 4
Keywords: Service improvement
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Journal Articles
International Journal of Contemporary Hospitality Management (2026) 38 (8): 2404–2421.
Published: 06 July 2026
... is implemented. Meanwhile, wait time and perceived value transform from excitement attributes to performance and basic attributes, respectively. The IPA results identify food and service quality as top priorities for service improvement, both before and after robot implementation. Robots become a high-priority...
Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (1): 91–112.
Published: 10 May 2023
... travellers’ requirements belong to must-be requirements; three travellers’ requirements belong to attractive requirements; two travellers’ requirements belong to indifferent requirements. Research limitations/implications Results of this research can guide hoteliers to address hotel service improvement...
Includes: Supplementary data
Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (8): 2799–2816.
Published: 22 July 2021
... and service improvement. Applying business sustainability is a challenge and is costly, not only because of the inseparable interconnections among the three critical attributes but also because of changeable customer requirements (Koch et al., 2020). Managers, thus, may be aware that they face...
Journal Articles
International Journal of Contemporary Hospitality Management (2018) 30 (1): 160–177.
Published: 08 January 2018
...@ncnu.edu.tw 05 02 2016 02 05 2016 29 10 2016 26 02 2017 11 03 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only PDCA New service development Service improvement Ambidexterity perspective Applying art...
