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Keywords: Service innovative behaviours
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Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (7): 2788–2807.
Published: 04 June 2019
...Mustafa Daskin Purpose This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative behaviours (SIBE) and error strain and the moderating role of organization mission fulfilment...
