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Keywords: Service quality assurance
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Journal Articles
Service quality perceptions and customer loyalty in casinos
Available to Purchase
International Journal of Contemporary Hospitality Management (2013) 25 (1): 49–64.
Published: 01 February 2013
... by the survey casino © Emerald Group Publishing Limited 2013 Service quality Customer loyalty Casino player segmentation Casinos Service quality assurance Service quality has been widely discussed in the services marketing literature. It is commonly acknowledged as an antecedent...
Journal Articles
Understanding perceived casino service difference among casino players
Available to Purchase
International Journal of Contemporary Hospitality Management (2012) 24 (5): 753–773.
Published: 06 July 2012
... the aforementioned casino service offerings, than would leisure players. Service quality assurance Casinos Gambling Gender Player type Chinese people Customer services quality China Consumer behaviour Leisure activities To date, despite the rapid development of the Asian gambling market...
Journal Articles
Programming quality of festivals: conceptualization, measurement, and relation to consequences
Available to Purchase
International Journal of Contemporary Hospitality Management (2012) 24 (4): 653–673.
Published: 25 May 2012
... at: yorknjcn@msn.com © Emerald Group Publishing Limited 2012 Festival programming quality Service quality Visitor experiences Visitor satisfaction Behavioral intentions Customer services quality Service quality assurance User satisfaction Leisure activities Entertainment...
Journal Articles
Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality
Available to Purchase
International Journal of Contemporary Hospitality Management (2006) 18 (5): 414–425.
Published: 01 August 2006
... Emerald Group Publishing Limited 2006 Customer loyalty Service quality assurance Vacations Sports Recent studies in the leisure and tourism literature have indicated that the concept of place attachment is a useful one in understanding aspects of an individual's leisure and tourism...
Journal Articles
Perceptions of service quality in North Cyprus hotels
Available to Purchase
International Journal of Contemporary Hospitality Management (2005) 17 (6): 469–480.
Published: 01 October 2005
... customers. Of these, 320 questionnaires were returned. In all, 285 questionnaires were found to be useful, which represents a 71 percent response rate from the original sample of 400. Customer satisfaction Customers Hotels Cyprus Service quality assurance Europeans The questionnaire...
