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Keywords: Service robots (SRs)
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Journal Articles
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
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International Journal of Contemporary Hospitality Management (2020) 32 (12): 3835–3851.
Published: 26 October 2020
...Glenn McCartney; Andrew McCartney Purpose This study aims to introduce a conceptual framework for service robot (SR) acceptance by customers, employees and policymakers – a framework to help determine corporate decision-making on SR workplace integration. Design/methodology/approach This study...
