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Keywords: Service setting
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Journal Articles
How service robots’ human-like appearance impacts consumer trust: a study across diverse cultures and service settings
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International Journal of Contemporary Hospitality Management (2024) 36 (9): 3151–3167.
Published: 18 January 2024
... competence (CO) and demonstrates the moderating role of culture and service setting. Design/methodology/approach The research design includes three scenario-based experiments (Chinese hotel setting, American hotel setting, Chinese hospital setting). Findings Study 1 found SR’s human-like appearance...
Includes: Supplementary data
