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Keywords: Sleep quality
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (12): 4197–4215.
Published: 18 November 2025
... of customer incivility on employees’ sleep quality through service sabotage behaviors and negative rumination. In addition, this study investigates whether distancing coping moderates the daily relationship between customer incivility and service sabotage at the cross-level. Design/methodology/approach...
