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Keywords: Social discomfort
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (6): 1798–1815.
Published: 04 July 2023
...Jingyu Liu; Lingxu Zhou; Yibei Li Purpose The purpose of this study is to evaluate service robots as an alternative service provider that can reduce customers’ social discomfort in hospitality service encounters. Specifically, the authors discuss when and in what scenarios service robots can...
