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Keywords: Sociometer theory
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Journal Articles
International Journal of Contemporary Hospitality Management (2021) 33 (10): 3379–3399.
Published: 05 August 2021
...’ behavior, the link between customer mistreatment and employees’ customer-focused voice remains relatively under-researched. Moderated mediation Organization-based self-esteem Customer mistreatment Customer-focused voice Felt trust Sociometer theory Self-consistency theory Conservation...
