...) Behavioral loyalty (BL) Brand equity (BE) Brand satisfaction (BS) Spain This paper aims to focus on examining the relationships between hotel brand equity (BE), brand satisfaction (BS) and brand loyalty, considering both behavioral loyalty (BL) and attitudinal loyalty (AL). These relationships...

... a partial least squares approach to test these relationships in 350 hotels in Spain. The findings show that QM influences specialization, formalization and interdepartmental interactions, and that QM practices influence both cost and differentiation competitive advantage. The results also indicate...

... arrivals from visitor markets to a specific destination in neural network models. Design/methodology/approach – This multiple-input-multiple-output approach allows the generation of predictions for all visitor markets simultaneously. Official data of tourist arrivals to Catalonia (Spain) from 2001...

... industry (Brida et al., 2010a). © Emerald Group Publishing Limited 2015 Cluster analysis Spain Hotel industry Internationalisation Hierarchical tree Minimal spanning tree In recent decades, the Spanish hotel industry has experienced an explosive growth in its degree...

... between environmental proactivity and business performance. Design/methodology/approach – The population consists of all three- to five-star hotels in Spain. A sample of 350 hotels was classified according to environmental proactivity and performance levels, employing a two-step cluster analysis...

... of Spain’s hotel sector. Given that opening a hotel is a long-term endeavor, numerous concessions were offered in times of prosperity, which motivated a 9 per cent increase in the number of hotel beds in Spain between 2007 and 2010 (Spain's National Institute of Statistics). However, hotel demand began...

...‐producing region of Spain, established the main groups of existing incentives. Subsequently, a model of structural equations was considered, to establish what effect the previously‐obtained incentives and different existing barriers have on the intention to generate wine tourism. Findings The results...

...Eva Gallardo; Sandra‐M. Sánchez‐Cañizares; Tomás López‐Guzmán; Maria Margarida Nascimento Jesus Purpose This paper aims to analyze job‐satisfaction differences between employees of the hotel industries of two similar tourist destinations: Andalusia (Spain) and the Algarve (Portugal). Design...

... and the company's original business favours the choice of internal growth. Marketing strategy Diversification Profit Spain Tourism Diversification has not only been one of the main topics of interest within strategic management research, but has also received the attention of historians, economists...

.... Originality/value A review of the existing literature on the approach to wine tourism development allowed the authors to establish that there are no papers examining the determinants that could have an impact on participation in tourism activities related to wine in Spain. Moreover, the tested model includes...

...Enrique Claver‐Cortés; José F. Molina‐Azorín; Jorge Pereira‐Moliner Purpose This study has a twofold purpose: to identify the competitive strategies and advantages of hotels located in the province of Alicante (Spain); and to inform hotel managers about how some key strategic variables (size, type...

... hotel managers in Spain. Findings On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low. Originality...

..., then it will have to grow faster. Rosario Andreu can be contacted at: Rosario.Andreu@ua.es © Emerald Group Publishing Limited 2006 Hotels Hotel and catering industry Spain Business development Profit Debts In short, enterprises must seek continuous growth with the aim of increasing...

..., consumer behaviour and consumer intermediate. Rossano Eusebio can be contacted at: rossano.eusebio@uab.es © Emerald Group Publishing Limited 2006 Tourism management Hospitality management Manufacturing industries Performance measures Marketing strategy Spain Despite...

... Group Publishing Limited 2005 Strategic management Performance management Hospitality services Analysis of variance Spain Finally, reactor organisations “do not present any consistent pattern of response behaviour to environmental conditions” (Matsuno and Metzer, 2000 , p...

... on the level of customer satisfaction, while, contrary to what was expected, total perceived price does not influence that satisfaction. © Emerald Group Publishing Limited 2004 Catering industry Quality Prices Customer satisfaction Spain The purchase process followed by customers...

... perspectives. © Emerald Group Publishing Limited 2004 Human resource management Performance management Company performance Hotel and catering industry Spain Nowadays in the area of company organisation, including companies dedicated to international hospitality, travel and tourism...