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Keywords: Spillover effect
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (6): 1963–1980.
Published: 03 March 2025
... 01 2025 01 02 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Customer revenge Spillover effect Service recovery Customer empowerment Imagine being a hotel guest who witnessed a receptionist being rude to another guest...
Includes: Supplementary data
Journal Articles
Exploring the effect of perceived fun at work on hospitality employees’ behaviors in and out of work
International Journal of Contemporary Hospitality Management (2024) 36 (7): 2214–2231.
Published: 25 September 2023
... can impact not only employees’ OCBs directed at colleagues but also their engagement in OCBs that support the organization as a whole. Hospitality industry Workplace fun Positive affect Spillover effect Organizational citizenship behavior Social behavior Making work more fun through...
