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Keywords: Status threat
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (6): 2125–2143.
Published: 29 August 2023
... employees experiencing daily customer mistreatment exhibited heightened perceptions of status threats, resulting in increased daily UPB. The moderating effects of employees’ sense of power were found to be significant in both direct and indirect relationships. Practical implications Hospitality managers...
