... on the conflicting concepts of job standardization and employee innovative behavior. Design/methodology/approach – Respondents chosen from frontline services in tourist hotels in Taiwan were used to examine the mediating and moderating roles of psychological empowerment on the established relationships between...

.... As expected, trust can lead to organizational commitment and both trust and organizational commitment have positive impact on OCBs. Originality/value – The results could be used as the basis for improving human resources management in such a collectivistic culture as Chinese society. Taiwan Hotel...

... reputation on customer loyalty in the restaurant sector. Kuo‐Chien Chang can be contacted at: kcchang@mail.chihlee.edu.tw © Emerald Group Publishing Limited 2013 Corporate reputation Trust Value Satisfaction Loyalty Customer satisfaction Catering industry Taiwan Today...

... limitations/implications Because there are no publicly listed teppanyaki‐style restaurants in Taiwan and it is difficult to find the same menu in different restaurants, this study consists of only a single restaurant, and the results may not be generalizable to other types of restaurants...

...Yi‐Chin Lin Purpose The purpose of this paper is to examine the effects of brand familiarity and brand fit on purchase intention towards the offerings of co‐branded hotels. Design/methodology/approach Data were gathered from 198 respondents and two co‐branded hotels in Taiwan were assessed...

...Jen‐te Yang Purpose The purpose of this study is to identify the characteristics of a blue ocean strategy (BOS) in selected hotels in Taiwan. Design/methodology/approach Semi‐structured interviews and the grounded theory approach were applied in this study. A total of 32 senior and top...

... work values and OCBs. Design/methodology/approach A total of 310 employee‐supervisor dyads of hotel front‐line service employees in Taiwan were selected as the research participants. The employees were asked to provide information on the items about work values and burnout, and their supervisors...

...). Therefore, it is important for organizations to provide excellent quality offerings by coherently conveying a desired brand in customers' minds. Taiwan Hotels Brands Organizational brand climate Employee branding behavior Transformational leadership Taiwanese hotels The focus of the world...

... selection and input/output variables. The list shows that these empirical studies have focused mainly on the hotel industries in Taiwan, the United States, and Portugal. Furthermore, most were published after 2000, indicating that DEA has only recently been recognized as a powerful research tool in the area...

..., culinary requirements and air services. Concludes that, unless changes are implemented, Australia may forfeit some of the potential Taiwanese market to competitors such as New Zealand. The rapid growth in Taiwanese tourism has lifted Taiwan from a position as Australia’s fifteenth largest source...