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Keywords: Team commitment
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Journal Articles
International Journal of Contemporary Hospitality Management (2019) 31 (7): 2666–2690.
Published: 03 June 2019
...Mahn Hee Yoon; David J. Yoon Purpose This paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX) with customer service behaviors and also the moderating roles of team-level differentiations in leader...
