... Licensed re-use rights only Service robot Tech-forward consumer Innovativeness Technology adoption Personal norm Hotel industry Although service robots in the hospitality and tourism industry are pervasive, customers’ adoption behaviors or attitudes toward robot service remain...

... of information and communication technology adoption by hospitality enterprises. To this end, by drawing upon the diffusion of innovations theory (Rogers et al., 2014), organisational innovation theory (Damanpour, 1991) and dynamic theory of conservatism (Wilson, 1973), this study explores...

... assess TAM's suitability for their studies and be open to exploring alternative models or methods that can adeptly navigate the distinctive dynamics of the industry. Originality/value This critical reflection paper prompts a profound exploration of technology adoption within the dynamic hospitality...

... food safety, were added to the original TCT model. Several studies on technology adoption have found that TTF is the most important driver of users’ perceptions of and behaviors towards technology (Gupta et al., 2022 ; Wang et al., 2022a , 2022b). Zhao and Bacao (2020) supported...

... perspective on consumers’ intentions to use OFDS, which have not been studied so far. Studying such intentions provides insight into consumers’ adoption behaviors, which are critical to the success of OFDS. Mindfulness Restaurants Electronic commerce Technology adoption Delivery systems...

... and perceived benefit in influencing longer-term (i.e. intentions) and short-term (i.e. conversion) behavior. Service-dominant logic Hotels Technology adoption Conversion Consumer participation The purpose of this study was to validate a conceptual model that examined consumers’ intentions...

... adoption curve. This study is the first to look at home as a conceptual entity that is integral to hospitality using a socio-psychological lens, and evaluates its impact on evaluations of guest technologies at hotels. Hotels Technology adoption Customer Satisfaction Hospitality Guest...

... approach to technology adoption beyond system beliefs. Second, the study explains the relationships among trust, security, and privacy in m-commerce. Third, this study explicates the roles of innovativeness and personalization, which have not been examined in the context of m-commerce in travel...