...-marketing. This study updates website evaluation development in hospitality and tourism in the new millennium. The findings of this study provide significant implications for hospitality and tourism researchers and practitioners to encourage supplier-consumer engagement. Internet Technology led...

.... Services Services marketing Service quality Technological change Technology led strategy Customer service Most of the innovations as well as the theories related to innovation have been predominantly in the area of products when compared to services. This was to be expected since most...

... to the growing popularity of PC networking, and thus the optimisation of resource sharing. © Emerald Group Publishing Limited 2005 Hotels Information Technology led strategy Hong Kong The traditional hotel industry has placed great emphasis on the provision of quality service to guests...