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Keywords: Total quality management
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Journal Articles
The structural relationship between TQM, employee satisfaction and hotel performance
Available to Purchase
International Journal of Contemporary Hospitality Management (2017) 29 (4): 1256–1278.
Published: 10 April 2017
...Muslim Amin; Abdullah Mohamed Aldakhil; Chengzhong Wu; Sajad Rezaei; Cihan Cobanoglu Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental...
