...Shu-Chuan Chu; Tao Deng; Hong Cheng Purpose This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda for future research. Design/methodology/approach Covering a 15-year time span...

... including: travelling through one’s own room; virtual travels from the room via electronic media; the hotel room as a reconstruction of the intimate sphere; the return to, and transformation of, one’s own room; and the accumulation of souvenirs. The tabulated findings are linked to hotel guests’ in-room...

... and loyalty intent, the paper adds to the emerging body of knowledge on service innovativeness in tourism. Travel Customer satisfaction Customer advocacy Cocreation Customer loyalty intent Service innovativeness Behavioural loyalty Service innovativeness reflects firms’ “introduc[tion...

... rights only This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours. Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group...

... that small accommodation provider views are varied as to the influence of UGC web sites on traveller decisions. It also shows that some providers are using innovative, proactive practices to respond to UGC web sites, whilst others have limited awareness of the internet and are currently not responding...

...Seyhmus Baloglu; Mehmet Erdem; Pearl Brewer; Karl Mayer; Natasa Christodoulidou; Daniel J. Connolly; Pearl Brewer Purpose The purpose of this paper was to explore the ways travel intermediaries (online travel agencies (OTAs) and travel meta sites) used throughout the distribution value chain...

...Seyhmus Baloglu; Mehmet Erdem; Pearl Brewer; Karl Mayer; Ajith Nayar; Srikanth Beldona Purpose Since the advent of non‐proprietary technologies fostered by the internet, the travel distribution model has been subjected to significant changes. One of the primary changes has been the expanding...

...Ian Phau; Tekle Shanka; Neema Dhayan Purpose The purpose of this paper is to examine the influences of information sources, namely organic sources and induced sources, on perceived destination image and destination choice intention of university student travellers to Mauritius. Design...

...Amalia Triantafillidou; Christos Koritos; Kalliopi Chatzipanagiotou; Aikaterini Vassilikopoulou Purpose The purpose of this paper is to investigate the most important characteristics of the religious package tour as perceived by consumers who travel to the Holy Land and to examine the marketing...

...Jing Xu; Hanqin Zhang; Jiajia Wu Purpose Based on the commitments made when it joined the World Trade Organization (WTO) in 2001, China began to allow the establishment of foreign‐invested travel agencies. During this transition period, China promulgated travel service‐related policies and paid...

...Rob Law; Catherine Cheung; Tao Hu Purpose This study sets out to investigate the perceptions of e‐buyers and e‐lookers in Hainan, China on usability performance of China‐based travel web sites, an emerging sector of the tourism industry in China. Design/methodology/approach Data collection...

...Andrew Walls; Amir Shani; Paul D. Rompf Purpose The purpose of this paper is to investigate the referral patterns of local residents who are frequently requested by visitors to the community to provide information and/or direct venue referrals for travel‐related services. Also investigated, were...

...Rob Law; Billy Bai Purpose The issue of perceptions between buyers who have made online purchases and browsers who have browsed websites on the quality of travel websites is rarely, if ever, investigated by tourism and hospitality researchers. This paper aims to report on a study that examined...

...Hanqin Qiu Zhang; Alison Morrison Purpose This research aims to extend knowledge pertaining to SMEs in general within the context of the tourism industry, and to establish a richer understanding relative to major factors affecting the development of SME travel agents in China. Design...

...Vasiliki Vrana; Costas Zafiropoulos Purpose The purpose of this paper is to adopt a total view on the issue of usage and attitude of travel agents towards internet technology. Many aspects are being investigated, such as agents' attitudes towards internet applications, the current state...

... senior level travel executives in 35 countries. Based on the concepts furthered by Thomas L. Friedman, executive insights were gathered on the impact of globalization on business, technology, accounting and finance, psyche, and knowledge flows. Findings Research findings point out to the evolving...

...Wai‐Ching Poon; Kevin Lock‐Teng Low Purpose This paper aims to examine the factors that measure different satisfaction levels between the Asian and Western travellers during their stay in hotels in Malaysia. The paper also seeks to analyse the importance of the tangible and intangible factors...

... a much broader assessment of accessibility across “six genres” found 33.9 per cent accessible: Government 60 per cent; Colleges (43 per cent); Clothing 40 per cent; International 29 per cent; Jobs 19 per cent; and “most popular” 15 per cent. No work was to be found reporting directly on the travel...

...Rob Law; Catherine Cheung; Ada Lo Recent economic progress has led to most Hong Kong residents having a high disposable income, and hence the high propensity to travel. Although there are many published articles studying the inbound tourism industry in Hong Kong, the examination of Hong Kong's...

...Hanqin Qiu Zhang China's travel agent industry started becoming a service industry after China opened its doors to the outside world in 1978. During the process of economic reform and marketization, the industry has become much more mature than 25 years ago. With China's accession to World Tourism...