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Keywords: UPB
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Journal Articles
International Journal of Contemporary Hospitality Management (2024) 36 (6): 2125–2143.
Published: 29 August 2023
...Yanhua Ye; Pei Liu; Linghan Zhang Purpose Despite extensive research on the detrimental work-related impact of customer mistreatment, there has been limited investigation into the outcomes that encompass both positive and negative connotations (i.e. unethical pro-organizational behavior [UPB...
