... resource strategies Recession Change management United Kingdom The effects of both the recession and fallout from the downturn in world economies on the pub retail sector has been compounded further by a steady movement upwards of costs related to all aspects of operations. The Industry Report 2011...

... studies to statistically analyze online guest ratings. It extends the applicability of the frameworks developed in the earlier literature by employing them with the new data source (online ratings). © Emerald Group Publishing Limited 2012 United Kingdom Hotels Customer loyalty Web...

... 2011 Migrant workers Labour market Hospitality services United Kingdom Poland Predictions from scholars and authorities heavily underestimated the scale of migration from Poland to Britain. It was claimed that high costs of migration and lost opportunities back in Poland...

... Hotels Acquisitions and mergers United Kingdom One limitation in this research design lies in the lack of access to archival documents such as company meeting minutes, memos and letters between executives. Moreover, attempts to gain access to executives of hotel companies were unsuccessful...

... of an appreciation of cultural differences and intercultural sensibility (Seymour, 2002), a noted requirement of hospitality graduates (Gannon, 2006 ; Hearns et al., 2007). International business Higher education Hospitality management Cross‐cultural management Undergraduates United Kingdom...

...) ; Ritchie (2009) and Charters (2002) in identifying the presence of everyday as well as fine wines. Wines Young adults Culture (sociology) Consumer behaviour United Kingdom It has long been recognised amongst anthropologists and other academics that food has many social, cultural and power...

... practitioners. Conrad Lashley can be contacted at: conradlashley@aol.com © Emerald Group Publishing Limited 2011 Hospitality management Tourism management Management development United Kingdom The role of employers in defining and evaluating skills shortages and skills gaps within...

... United Kingdom Quality is defined as “fitness for use, performance, safety and dependability … of a product to satisfy human needs” (Russell and Miles, 1998 , p. 14). The term “quality” is often confused with the terms “levels of service” and “standards”. People usually equate “quality” with more...

... at: ram.ramanathan@nottingham.ac.uk © Emerald Group Publishing Limited 2011 Hotels Customer service management Customer satisfaction Quality concepts United Kingdom The ability of an organization to attract and retain customers is vital to its success. Customer loyalty requires a strong...

... Emerald Group Publishing Limited 2010 Nutrition Labelling Catering industry Responsibilities United Kingdom In response to a growing obesity crisis (Douglas, 2007 ; Poston and Foreyt, 1999), writers have suggested that the government, food and hospitality industries must recognise...

... such as North America, Europe, Australia and Asia. Despite this, the exploration of alternative approaches to the marketing of hotel brands, relational or transactional, has largely been overlooked. Brands Customer loyalty Hotels Market segmentation Relationship marketing United Kingdom...

... management Hospitality education United Kingdom Each of these phases is now examined in some detail. The module starts with a personal example of how the changes that occurred within our grandparents' lifetime were less than half of the changes that occurred in our parents' lifetime and less...

... accommodation. © Emerald Group Publishing Limited 2009 Hotels Hospitality services Market segmentation United Kingdom Boutique hotels have been in existence for many years. The majority of the literature suggests that boutique hotels were invented in the early 1980s when Anouska...

... this periodically.” This audit tool has been integrated with the food diary “I give them the feedback and then that goes into the diary that they've been audited with an action plan which they keep.” Food safety United Kingdom Hospitality services Between 2002 and 2005, a new method of HACCP...

... on delivery, as many businesses offered take‐away services. United Kingdom Hospitality services Food safety Control systems Hazard Analysis Critical Control Point (HACCP) is an internationally recognised system of managing food safety (Codex, 2003) and its use is advocated...

..., whereas others had been threatened with closure from their Local Authority. Some were well established, some brand new, and while some were making a steady profit, others were struggling to survive. Hospitality services Psychology Interviews United Kingdom Safety engineering Control systems...

... management United Kingdom Hazards Food safety Control systems Small enterprises Despite great advances in modern technology, producing safe food and keeping it safe remains a worldwide public health problem with illness caused by the consumption of contaminated food described as the most...

... Emerald Group Publishing Limited 2008 Psychology United Kingdom Hospitality services Food safety Control systems Hazard Analysis Critical Control Point (HACCP) is the international standard for managing food safety (Codex, 2003) and its use is advocated in the hospitality industry...

... at: k.clark@salford.ac.uk © Emerald Group Publishing Limited 2008 Food safety United Kingdom Hospitality services Between 2002 and 2005, a new method of HACCP for hospitality was developed by the University of Salford and the UK Food Standards Agency (FSA) (2005) . A multi...

... be contacted at: e‐taylor@salford.ac.uk © Emerald Group Publishing Limited 2008 United Kingdom Safety engineering Food safety Control systems The project began with a one‐week workshop that produced a framework on which to build the components of the new method. Each subsequent workshop...