... the moderating effects of user experiences and geographic distance on these dynamics. Design/methodology/approach This study adopts a multi-method approach to explore both the determinants behind the sharing of user-generated photos in online reviews and their internal mechanisms. Using a comprehensive...

... amounts of physical resources or energy consumption Requires large amounts of transport or energy Source: Author’s own creation Focusing on user engagement in in-person travel and the Metaverse is essential. It helps us adapt to the changing travel landscape, enhance user experiences, inform...

... as an erosion of traditional service culture. © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only User experience Customer satisfaction Automated customer assistance Human-delivered service Service transaction The early 21st century has been...

...Vincent Wing Sun Tung; Norman Au This is one of the early studies in the field to explore consumer experiences with robotics based on the five dimensions for evaluating user experiences from research in HRI. In doing so, this study provides a number of theoretical and managerial implications...