...Xin Liu; Xiaoyun Zheng; Lu Zhang; Shicheng Yang Purpose This paper aims to explore the impact of service robot collaborative capability on employee value co-creation intentions, the mediating roles of employee cognitive crafting and robotic competency evaluation, and the moderating effect...

...M.S. Balaji; Yangyang Jiang; Xiya Zhang Purpose Customer value co-creation in robots-mediated hospitality encounters involves active collaboration between customers and robots. In such encounters, robot capabilities, which are their functionalities or operational competences, and robot...

... re-use rights only Grassroots associations Intersectionality Indigenous methods Qualitative approach Learning society Female tourism entrepreneurs Social Embeddedness Value co-creation Ethnic homophily Table 1. Profile of interview respondents Alias Description...

... background Dimensions Limitation Ranjan and Read (2016) Value co-creation N/A This paper does not define value co-creation, but it refers to co-production as “direct or indirect coworking with customers or participation in the product/service design process” (p. 292) and value-in-use...

...Pedro Carvalho; Helena Alves Purpose This study aims to develop a systematic literature review of customer value co-creation in the hospitality and tourism industry and present the different views of the scientific community, highlighting the dimensions, antecedents and outcomes of customer value...

... and analytical techniques to cross-validate the results. The authors also extended the scope of AVF by integrating both positive and negative aspects in the context of Airbnb. Actor value formation Value co-creation Value co-destruction Airbnb Consumption experience Evaluative judgments...

... This paper aims to understand the process of guest-robot value co-creation in the restaurant context. It empirically examines the guest perception of value facilitation by service robots and its impact on guest value co-creation and advocacy intentions. It also investigates the moderating role of interaction...

...@stu.scu.edu.cn 27 05 2021 14 08 2021 21 10 2021 02 11 2021 08 11 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Value co-creation Tourism and hospitality Future research agenda Co-occurrence analysis Comparative...

... representing best-practice companies in the industry. The findings provide a rich description of mobile-based value co-creation in the hotel context. They delineate hoteliers’ understanding of mobile technologies as a means to co-create value, their strategic considerations and the forms in which value...

... logic (Vargo and Lusch, 2004), and a major argument in the S-D logic is value co-creation between customers and suppliers. Vargo and Lusch (2004) first introduced the concept of value co-creation and suggested that consumers do not just passively derive value from the products they purchase...

...Jialin (Snow) Wu; Rob Law; Jingyan Liu A research framework was developed based on the previous literature to derive insights on value co-creation process. Online surveys were conducted among mobile hotel bookers in China. Confirmatory factor analysis and structural equation modeling were...

...Shan Lin; Shuai Yang; Minghui Ma; Jian Huang This study mainly contributes to recent increasing research on engagement and value co-creation by providing a lens through which to assess the relationship between brand engagement via social media networks and online display advertising...

... and 3,137 responses were collected to develop a taxonomy by conducting qualitative empirical-to-conceptual analysis. To apply the taxonomy through conceptual-to-empirical analysis, 100 DMO-initiated posts and 823 responses were collected. The communication-focused value co-creation taxonomy shows...

... of this study is to provide a nuanced understanding of Chinese family tourists’ value co-creation by examining three important aspects of family vacation: What do families do during vacation? How do they make meaning of what they do? Do travelers’ role identities within their families play a role in the value...

... 31 08 2016 13 12 2016 28 02 2017 03 05 2017 17 05 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Value co-creation Customer involvement Relationship quality Coordination cost Involving customers in new...

... rights only Drawing upon the theoretical framework of the service-dominant (S-D) logic, value co-creation and social practices, this paper aims to investigate how value is co-created among guests, hosts and the wider local community in the sharing economy context of Airbnb. A qualitative...

...Jeannette Camilleri; Barbara Neuhofer © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only This paper aims to develop a theoretical framework of value co-creation and value co-destruction of guest-host social practices facilitated through Airbnb...