...Xin Liu; Xiaoyun Zheng; Lu Zhang; Shicheng Yang Purpose This paper aims to explore the impact of service robot collaborative capability on employee value co-creation intentions, the mediating roles of employee cognitive crafting and robotic competency evaluation, and the moderating effect...

...M.S. Balaji; Yangyang Jiang; Xiya Zhang Purpose Customer value co-creation in robots-mediated hospitality encounters involves active collaboration between customers and robots. In such encounters, robot capabilities, which are their functionalities or operational competences, and robot...

... society Female tourism entrepreneurs Social Embeddedness Value co-creation Ethnic homophily Empirical evidence (Novoa, 2021) accentuates the role of local people’s grassroots associations as a formidable agent of change for socio-economic transformations (Ooi et al., 2015) through...

... Limitation Ranjan and Read (2016) Value co-creation N/A This paper does not define value co-creation, but it refers to co-production as “direct or indirect coworking with customers or participation in the product/service design process” (p. 292) and value-in-use as “the customer’s experiential...

...Pedro Carvalho; Helena Alves Purpose This study aims to develop a systematic literature review of customer value co-creation in the hospitality and tourism industry and present the different views of the scientific community, highlighting the dimensions, antecedents and outcomes of customer value...

...Hyunsu Kim; Hyejo Hailey Shin; Kevin Kam Fung So Actor value formation Value co-creation Value co-destruction Airbnb Consumption experience Evaluative judgments Hyunsu Kim can be contacted at: hyunsukim@fullerton.edu 01 10 2021 20 12 2021 28 02 2022 12 04...

...Xiya Zhang; M.S. Balaji; Yangyang Jiang 16 10 2021 28 12 2021 11 02 2022 21 02 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only This paper aims to understand the process of guest-robot value co-creation...

...@stu.scu.edu.cn 27 05 2021 14 08 2021 21 10 2021 02 11 2021 08 11 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Value co-creation Tourism and hospitality Future research agenda Co-occurrence analysis Comparative...

... in the customer’s sphere, firms can only suggest value propositions. Thus, understanding how goods and services can be provided to support customers’ creation of value-in-use becomes critical (Grönroos, 2000). This study unearths the new roles of hoteliers, unique forms of value co-creation and their underlying...

...Jialin (Snow) Wu; Rob Law; Jingyan Liu Jingyan Liu can be contacted at: ljy6633@126.com China Value co-creation Service-dominant logic e-Tourism Hotel booking Mobile app Suppliers should enhance customer value from the aspects of functionality, usability and perceived value...

...@dhu.edu.cn This study mainly contributes to recent increasing research on engagement and value co-creation by providing a lens through which to assess the relationship between brand engagement via social media networks and online display advertising effectiveness. Social media Value co-creation...

... accounts. Future research should focus on other types of firms and different social media platforms. This study enriches the tourism literature and the general marketing literature by examining value co-creation from a communication perspective and provides a comprehensive classification of value co...

... offerings to the preferences of target consumers. The current study is the first empirical test of a luxury hotel value framework from a value co-creation perspective in the Chinese market. Taking Chinese luxury consumers’ unique characteristics into consideration, the authors further investigate...

... lovers, Culture admirers and Relaxation seekers. Family roles, life situations and destination environments also interfaced with family activity participation and family conversations. A family vacation value co-creation process framework with four propositions was, thus, proposed. Further...

... 31 08 2016 13 12 2016 28 02 2017 03 05 2017 17 05 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Value co-creation Customer involvement Relationship quality Coordination cost Involving customers in new...

... Drawing upon the theoretical framework of the service-dominant (S-D) logic, value co-creation and social practices, this paper aims to investigate how value is co-created among guests, hosts and the wider local community in the sharing economy context of Airbnb. A qualitative enquiry through...

...Jeannette Camilleri; Barbara Neuhofer © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only This paper aims to develop a theoretical framework of value co-creation and value co-destruction of guest-host social practices facilitated through Airbnb...