... following supervisor idea rejection, which diminishes proactive customer service performance ( PCSP ) and increases work–family conflict. Conversely, employees with higher emotion regulation are inclined toward problem-solving pondering, which enhances PCSP and shows a U-shaped relationship with work...

... such as work-family conflict, perceptions of the glass ceiling and job stress. These themes were quantitatively tested with a sample of 273 female respondents using partial least squares structural equation modeling. Findings The study found significant relationships between work-family conflict...

... was designed to test this study’s predictions. Study 1 conducted a scenario-based experiment among 215 full-time hospitality employees, and Study 2 used a two-wave, longitudinal survey of 305 participants. Findings The results demonstrate the impact of customer misbehavior on work–family conflict...

... decisions on career satisfaction, work-family conflict and turnover intention of employees in the events industry. Design/methodology/approach Data was collected from members of an international event association, and 427 responses were analyzed using partial least squares structural equation modeling...

... was to investigate work–family conflict’s (WFC) mediating role and psychological resilience’s (PR) moderating role on the perceived supervisor support (SS) of yacht captains and their turnover intentions (TI) during the COVID-19 pandemic. The authors followed a quantitative approach and conducted...

...Xinyuan (Roy) Zhao; Jiale Wang; Rob Law; Xinping Fan Purpose This study aims to illustrate how organizational support can reduce work-family conflict (WFC) and improve job/life satisfaction by synthesizing the empirical findings among hospitality employees. Design/methodology/approach Previous...

...Xinyuan (Roy) Zhao; Richard Ghiselli Purpose – This study aims to theoretically construct the role of hospitality job characteristics (HJCs), conceptually identify specific HJCs and empirically examine the relationships of these to work–family conflict and job stress. Hospitality employees work...

...Osman M. Karatepe Purpose The present study seeks to propose and test a research model that investigates emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and family‐work conflict on job embeddedness and job performance. Design/methodology/approach...

...Hyun Jung Choi; Young Tae Kim Purpose The present study aims to investigate the predictive effect of work‐family conflict and work‐family facilitation on job satisfaction in the Korean hotel industry. In addition, this study seeks to examine if there is a significant effect of job satisfaction...