ACCOUNTS IN ARBITRATION: DO THEY MAKE A DIFFERENCE? Available to Purchase

This study examines the relationship between decisions of arbitrators and the accounts provided by grievants in a sample of discipline arbitration cases. It was hypothesized that arbitrators' decisions would be influenced by both the type of accounts used (refusals, excuses, and justifications) and the quality of accounts. The results suggest that grievants providing refusals are most likely to have their suspensions reduced, and grievants providing justifications are least likely to have their suspensions reduced Also, the quality of accounts influences reduction in suspension. These findings help broaden our understanding of the arbitration decision‐making process and explain how grievants' accounts can bias arbitrators' decisions. Implications for policy‐makers, management, employees, and unions are provided, along with suggestions for future research.