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Keywords: Blame attribution
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Journal Articles
International Journal of Conflict Management (2017) 28 (4): 437–463.
Published: 14 August 2017
... on positive word-of-mouth. Anger has significant and positive effects on revenge and avoidance. Empathy is a mediator between perceived justice and positive word-of-mouth. Blame attribution and service failure severity are the moderators in the relationship between perceived justice and empathy/anger...
