... at the outset of e‐mail negotiations. Originality/value This is the first study to empirically explore the direct role of humor in online negotiations a controlled experimental setting, and find its positive effects on the negotiation process. Humour Online operations Electronic mail Communication...

... in order to managers and researchers make advance in conflict management of traditional and virtual teams. Individual conflict Role conflict Team performance Communication technologies Team working © Emerald Group Publishing Limited 2009 Conflict is a process emerging from team...