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Keywords: Coworker support
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Journal Articles
International Journal of Conflict Management (2023) 34 (1): 150–166.
Published: 29 September 2022
...Alyssa T. Klingbyle; Greg A. Chung-Yan Purpose The purpose of this study is to examine the burnout of workers in customer service roles as a result of conflict with customers; and the role that coworker support, non-work-related social support and job autonomy play in buffering customer service...
Journal Articles
International Journal of Conflict Management (2022) 33 (3): 519–537.
Published: 23 February 2022
...Min (Maggie) Wan; Yejun Zhang; Margaret A. Shaffer; Mingze Li; Guanglei Zhang Purpose Drawing on job demands-resources theory (Bakker and Demerouti, 2017) and conservation of resources theory (Hobfoll, 1989), this study aims to investigate the roles of work task conflict and coworker support...
