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Keywords: Customer service
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Journal Articles
International Journal of Conflict Management (2023) 34 (1): 150–166.
Published: 29 September 2022
...Alyssa T. Klingbyle; Greg A. Chung-Yan Purpose The purpose of this study is to examine the burnout of workers in customer service roles as a result of conflict with customers; and the role that coworker support, non-work-related social support and job autonomy play in buffering customer service...
