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Keywords: Dispute procedures
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Journal Articles
International Journal of Conflict Management (2007) 18 (2): 148–174.
Published: 13 July 2007
... includes interpersonal communication (Bies and Moag, 1986 ; Folger and Cropanzano, 1998), truthfulness, respect, propriety of questions, and justification (Bies and Moag, 1986), and honesty, courtesy, timely feedback, and respect for rights (Bies, 1986). Conflict management Dispute procedures...
