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Keywords: Emotional intelligence
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Journal Articles
Modeling the interplay between emotional intelligence and conflict resolution styles: the mediating role of psychological empowerment
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International Journal of Conflict Management 1–27.
Published: 05 March 2026
..., interdependence and limited resources. This study aims to investigate the interplay between emotional intelligence ( EI ) and conflict resolution styles and examined the mediating role of psychological empowerment ( PE ) in the relationship between EI and conflict resolution styles. Design/methodology...
Journal Articles
Tearing the dream apart: how and when task, process and relationship conflicts lead to cofounders’ entrepreneurial exit intentions
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International Journal of Conflict Management (2026) 37 (2): 372–392.
Published: 11 November 2025
...Rahman Ullah; Yasir Mansoor Kundi Purpose This study aims to explore the antecedents of cofounder entrepreneurs’ exit intentions. Using the affective events theory ( AET ), the authors examined the mediating role of negative emotions and the moderating role of entrepreneurs’ emotional intelligence...
Journal Articles
Building employee commitment: how cultural intelligence and emotional intelligence affect work–family role conflict?
Available to PurchaseQuan Hong Nguyen, Ha Ngoc Nguyen, Hue Thi Thu Pham, Linh Thi Khanh Pham, Van Thi Khanh Nguyen, Chi Ngoc Ha Nguyen
International Journal of Conflict Management (2025) 36 (5): 1126–1156.
Published: 04 September 2025
...Quan Hong Nguyen; Ha Ngoc Nguyen; Hue Thi Thu Pham; Linh Thi Khanh Pham; Van Thi Khanh Nguyen; Chi Ngoc Ha Nguyen Purpose This study aims to investigate the relationship between emotional intelligence ( EI ), work–family role conflict ( RC ) and affective organizational commitment ( AOC...
Journal Articles
Conflict management 101: how emotional intelligence can make or break a manager
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International Journal of Conflict Management (2025) 36 (1): 145–165.
Published: 22 July 2024
...Katja Schlegel; Monica de Jong; Smaranda Boros Purpose Previous research suggests that emotional intelligence (EI) may benefit managers when resolving conflicts. However, past studies relied on self-reports of EI and conflict management styles, and a theoretical model explaining the mechanisms...
Includes: Supplementary data
Journal Articles
Interpersonal conflict and psychological well-being at work: the beneficial effects of teleworking and emotional intelligence
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International Journal of Conflict Management (2024) 35 (3): 547–566.
Published: 03 November 2023
..., the moderating role emotional intelligence (EI) can play between teleworking and interpersonal conflict and whether this moderation effect can, in turn, be associated with psychological well-being (moderated mediation effect). Design/methodology/approach Path analyses using Mplus software were performed...
Journal Articles
All stressors are not bad: an affect-based model of role overload – the supervisor-level antecedent of abusive supervision
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International Journal of Conflict Management (2023) 34 (3): 545–569.
Published: 21 March 2023
... facilitate or inhibit their abusive behaviour at work. Additionally, the authors posit emotional intelligence (EI) as a key moderator in helping supervisors manage the negative feelings arising from perceiving role overload as a hindrance and preventing them from demonstrating abusive supervision. Design...
Journal Articles
Interpersonal conflict as a barrier to task performance: the mediating role of workplace deviance and the moderating role of emotional intelligence
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International Journal of Conflict Management (2023) 34 (1): 104–124.
Published: 19 August 2022
... interpersonal conflicts, especially through interventions aimed at increasing employees’ emotional intelligence levels. Originality/value This research contributes to the literature by demonstrating that employees’ emotional intelligence is a boundary condition that alters the association between...
Journal Articles
A qualitative study on the experiences and strategies used by French professional negotiators to detect deception
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International Journal of Conflict Management (2022) 33 (5): 882–908.
Published: 20 June 2022
... themes: careful listening, asking questions, emotional intelligence, intuition, checking consistency and requesting evidence. Research limitations/implications This study elicited the views of commercial negotiators without collecting information from their negotiation counterparts. Hence...
Journal Articles
The buffering role of emotional intelligence in conflict transformation
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International Journal of Conflict Management (2022) 33 (2): 223–244.
Published: 27 September 2021
...Rahman Ullah Purpose This study aims to examine how and when task and process conflicts relate to relationship conflict by detailing the mediating role of negative emotions and the moderating effect of emotional intelligence. Design/methodology/approach Survey data were collected from 462...
Journal Articles
Interpersonal conflict and counterproductive work behavior: the moderating roles of emotional intelligence and gender
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International Journal of Conflict Management (2021) 32 (3): 514–534.
Published: 01 March 2021
...Yasir Mansoor Kundi; Kamal Badar Purpose This paper aims to examine how interpersonal conflict at work might enhance employees’ propensity to engage in counterproductive work behavior (CWB), as well as how this relationship might be attenuated by emotional intelligence. It also considers how...
Journal Articles
Deviance due to fear of victimization: “emotional intelligence” a game-changer
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International Journal of Conflict Management (2020) 31 (5): 687–707.
Published: 31 January 2020
... deviance. This was particularly the case when emotional intelligence was low, but not when high. Likewise, perceived threat of terrorism exerted a direct effect on production deviance when emotional intelligence was low, but not when high. Originality/value The study is the first to examine...
Journal Articles
The moderating effect of emotional intelligence on the relationship between supervisor conflict and employees’ counterproductive work behaviors
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International Journal of Conflict Management (2019) 30 (2): 227–245.
Published: 20 December 2018
..., the purpose of this study is to investigate the relationship between indirect supervisor conflict and employee CWBs and the buffering effect of emotional intelligence on indirect supervisor conflict–CWB relationships in two studies. Design/methodology/approach The study used time-lagged design (Study 1...
Journal Articles
Negotiators’ emotion perception and value-claiming under different incentives
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International Journal of Conflict Management (2016) 27 (2): 146–171.
Published: 11 April 2016
... perception but also shed light on both negotiation and emotional intelligence (EI) research. In sum, from the ability-motivation interaction perspective, we expect emotion perception to have a stronger positive relationship with negotiator value-claiming performance in the contingent versus fixed pay...
Journal Articles
Handling conflict at work – the impact of active and agreeable conflict styles
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International Journal of Conflict Management (2016) 27 (1): 50–61.
Published: 08 February 2016
...Angela Shin-yih Chen; Yu-hsiang Hou; I-heng Wu Purpose – This paper aims to explore the relationships between emotional intelligence (EI), conflict management styles and job performance in a Chinese cultural context. Design/methodology/approach – The present paper uses a cross-sectional...
Journal Articles
Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees
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International Journal of Conflict Management (2015) 26 (4): 450–478.
Published: 12 October 2015
...Su Juan Zhang; Yong Qiang Chen; Hui Sun Purpose – This paper aims to investigate the relationship among emotional intelligence (EI), conflict management styles (CMSs) and innovation performance, and test the mediating effects of various types of CMSs. Innovation is playing a more and more...
Journal Articles
Conflict management styles, emotional intelligence, and job performance in public organizations
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International Journal of Conflict Management (2010) 21 (2): 147–168.
Published: 27 April 2010
...Hsi‐An Shih; Ely Susanto Purpose The purpose of this paper is to investigate the relationships among emotional intelligence (EI), conflict management styles (CMSs) and job performance at selected local governments in Indonesia. Specifically, the antecedent of CMSs was investigated. Design...
Journal Articles
Emotional intelligence and counterpart mood induction in a negotiation
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International Journal of Conflict Management (2006) 17 (2): 110–128.
Published: 01 May 2006
...Jennifer S. Mueller; Jared R. Curhan Purpose This paper aims to identify whether emotional intelligence relates to counterpart outcome satisfaction in negotiation contexts. Design/methodology/approach A negotiation simulation and a pre‐established measure of emotional intelligence were...
Journal Articles
EMOTIONAL INTELLIGENCE AND NEGOTIATION: THE TENSION BETWEEN CREATING AND CLAIMING VALUE
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International Journal of Conflict Management (2004) 15 (4): 411–429.
Published: 01 April 2004
...Maw Der Foo; Hillary Anger Elfenbein; Hwee Hoon Tan; Voon Chuan Aik As a departure from past research on emotional intelligence (EI), which generally examines the influence of an individual's level of EI on that individual's consequences, we examined relationships between the emotional intelligence...
Journal Articles
THE SMART NEGOTIATOR: COGNITIVE ABILITY AND EMOTIONAL INTELLIGENCE IN NEGOTIATION
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International Journal of Conflict Management (2004) 15 (3): 245–272.
Published: 01 March 2004
... individual performance in many related contexts. In addition to cognitive ability, other definitions of intelligence (e.g., emotional intelligence) have been proposed that theoretically could influence negotiation outcomes. Aiming to stimulate renewed attention to the role of intelligence in negotiation, we...
